Privacy Statement
Effective Date: December 15, 2025
First Step Home is committed to protecting your privacy. This Privacy Policy outlines how we collect, use and safeguard your information, including mobile phone contact information.
1. We collect the following types of information: Personal identification Information: Name, email address, phone number, and other contact details.
Service Usage Information: Details about the services you request or use.
2. How We Use Your Information
We use your information to: Communicate with you regarding appointment times with your clinical team case manager, housing department and other relevant information. Respond to inquiries and support requests.
3. Consent for SMS/MMS Communications
By providing your mobile phone number, you consent to receive SMS/MMS communications from First Step Home. You may opt-out of receiving these messages at any time by replying with “STOP”
4. Privacy and Data Security
We are committed to ensuring the security of your information. Your mobile phone Contact information and the Opt-in Data will not be shared or sold to third parties/Affiliates for marketing purposes.
5. Opt-Out/Help
To opt-out of receiving SMS/MMS messages, simply reply “STOP” to any text message you receive from us. Reply with HELP if you need help.
6. Privacy Policy Updates
We may update this Privacy Policy from time to time. The updated policy will be posted.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
(513) 961-4663